FREQUENTLY ASKED QUESTIONS

SHIPPING & RETURNS

What if I don’t like my purchase when I unpack it?
We always want you to be delighted with everything that you buy from us and we do everything we can to make sure that you have enough information before you order to choose the right product for you. If, however, you are not 100% happy, whatever the reason, we will always issue you with a full refund. All that we ask is that you return the item in its original packaging within 3 working days of receiving it. We also ask that you cover all shipping costs and give us a call or email before returning to give us the opportunity to sort any problems out first.

What if my item arrives damaged?
We do everything we can to ensure that your art is properly protected in transit but occasionally accidents do happen. If the worst should happen we will replace your purchase free of charge and cover any postage costs. We may ask you to return the damaged item and we’ll obviously cover any costs that this would incur.

How long will it take you to process my order?
Most of our products are produced to order and will need a little drying time. We do our best to post the next working day but will always keep you fully informed of the status of your order by email.

How long will it take for my order to arrive?
We despatch your order either using second class signed for post with Royal Mail or by UPS Courier. Royal Mail aim to deliver within 2-3 working days and UPS generally take 2 working days. Obviously these timescales are out of our control and there have been times when parcels have been delayed. If your order is urgent just get in touch beforehand and we can always use an alternative method such as special delivery.

Can I track my delivery?
Yes, we always email your tracking number and keep an eye on your parcel from this side as well.

Do you post worldwide?
Yes, you can see all our postage rates  on our Delivery & Returns page. It is obviously impossible for us to know the exact cost for international delivery until you have placed your order but, once we have packed your parcel and worked out the cost, if we find that postage is significantly less we’ll always make a refund. We have no wish to make money on postage charges. If you would like us to supply you with a quote before ordering just get in touch.

I’m buying a present – will you send it direct to my recipient? 
Absolutely! Just pop their name and address in the delivery information box when checking out.

Will you gift wrap it as well?
We’re always very happy to add gift wrap and a greetings card handwritten with your own special message – completely free of charge.

Why does it cost £3.95 to send a greetings card to me?
For UK orders under £30.00 we base postage on Royal Mail ‘small parcel’. Your greetings card will cost less than that so we’ll make up any difference with an extra card (or 2) depending on your order.

Which payment methods do you accept?
We accept all major credit and debit cards, you can also Pau with PayPal. If you would prefer to pay by cheque or with a bank transfer just give us a call on 07807905829 or email info@juliatannerart.co.uk

How do I redeem a discount code?
Just add the code in the coupon box in your secure shopping basket when checking out.

GENERAL

What is a Giclee print?
‘Giclee’ is a French term meaning ‘to spray’. It was coined by a print maker in the late 1980’s to denote fine art digital prints made on ink jet printers with a minimum resolution of 300dpi (dots per inch) and stands for superior quality, colour tone and life span (up to 200 years).
We use the industry standard Epson printers which use Ultra Chrome Pigment Inks and combine these with fine art papers to create the best possible reproductions of my original paintings.

Do you sell Original Paintings?
Yes we do. Every image that you see on this website was painted by Julia, if the original painting is still available to buy it will be listed in the  Original Artwork section. If you cannot see the image that you are looking for then do feel free to contact us as Julia may be in the process of painting a similar piece, she is also very happy to take commissions.

Where can I see your work – do you have a gallery?
We have no immediate plans to open a gallery, we prefer to bring my art to you directly by exhibiting at shows throughout the year. Once they have met us though, most of our Customers make repeat purchases through this website as well as interacting on Social Media. My art is also stocked in West Wight Framing in Yarmouth on The Isle of Wight and The Frame Gallery in Odiham, Hampshire.

Why isn’t every product available in every option?
This is all down to the size and format of the original painting. Sometimes we are able to crop images so that they will look good in certain other shapes e.g. Beside the Seaside is a ‘portrait’ format but also works well as a square coaster. We are always very happy to explore other options so if there’s something you’d like us to produce especially for you just let us know!

this painting depicts wildflowers by the seaside

What sort of paint do you use?
I use a combination of acrylic and oil based paints, I always use professional quality paint and materials to ensure that your art will stay in perfect condition for years to come. Acrylic paints were developed in the 1950’s as an alternative to oil paint, oils often require chemicals to clean and thin them which can be toxic to artists – acrylic paints are therefore kinder. Acrylic paint is vibrant in colour and the manufacturers claim that they will last for centuries!

What surface do you paint on?
When working in acrylics I use either stretched canvases or canvas boards, I always use professional quality materials to ensure that your art will remain in perfect condition for many years to come.

What does Hand Embellished mean?
To produce a Hand Embellished print we firstly generate the print using 240gsm archival paper and Epson Ultra Chrome pigment inks to ensure that it will remain in perfect condition for years to come. I then use a sparkle medium to add shine which changes as the light moves, I hand finish each one individually, mimicking where the light would fall in the natural landscape so each one is slightly different. It’s like having an original piece of art for the price of a print.

Where do you get your inspiration?
We are extremely lucky to live on The Isle of Wight where we are surrounded by beautiful countryside. The natural landscape, flowers, trees, seascapes and ever changing clouds and light are a constant source of delight to me, we spend time out walking gathering inspiration whenever we can. Dave will take photographs for his portfolio and I take pictures that will later become the inspiration for paintings. I also make sketches and take notes on colours, I occasionally paint ‘Plein air’ (outside) but I tend to work more in my studio. This is partly because I often need the canvas to be horizontal so that the paint doesn’t run but mainly because I will spend hours at a time on a painting and it’s obviously not practical to be outside for that length of time. I only ever paint from my own imagination and memories however, it’s what makes my art unique to me.

I’m having trouble choosing, I’m not sure if it will suit my room!
We show you the best images of our products on our website that we can, if you are having trouble making up your mind just give us a ring on 07807905829 or email info@juliatannerart.co.uk and we’ll be very happy to talk things over with you. If you want close up details of a paintings emailed to you we’re very happy to help, we can also advise on your wall colours and make suggestions of groups of paintings that will work together. Whatever your questions or worries we’re here to make sure you choose the products that are right for you that will bring joy to your home.

Do you paint commissions?
Yes, I’m always very happy to paint something that is totally unique to you. Together we start with the basics – size, theme, colours etc. and work from there. I keep in touch by email all the way through the painting process, sending you images of the paintings progress and you can make amendments at any time. These discussions are also a lovely memento for you to keep once your original art is hanging on your wall – it tells the story of how your painting came to be.

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